Policies & Procedures
Policies & Procedures

Below are PCC’s Building Policies, Procedures, and Instruction Manuals. If you have any questions about the following, please contact the Property Management at (925) 734-8400.

Aware Manager Work Order Instruction Manual

Aware Manager is the online work order request system for use by tenant day contacts. The tenant day contact will be provided with their user name and password upon move-in. Please contact the management office if you have further questions regarding this program.

After Hours HVAC - Genea Platform Instruction Manual

Genea is the online after hours request system for HVAC services. The tenant day contact will receive a welcome e-mail upon move-in inviting them to set-up their account. Please contact the management office if you have further questions regarding this program.

Building Rules and Regulations

Required for safety, protection, and maintenance of the Building. Landlord reserves the right to rescind and/or modify any of these rules and regulations and to make future rules.

Emergency Procedures Brochure

A quick summary of property emergency procedures. The property management team encourages all tenants to print out a copy and keep at their desk in case of emergency.

Holiday Guidelines

Before decorating for the holidays, please review the campus guidelines for everyone's safety.

Insurance Requirements - Tenant

All tenants of Pleasanton Corporate Commons must have a valid Certificate of Insurance on file with the Property Management Office. Please make sure that the certificate is completed in accordance with the information and limits of liability stated within the tenant lease.

Insurance Requirements - Vendor/Contractor

Any companies performing work on behalf of or in, Pleasanton Corporate Commons, must have a valid Certificate of Insurance on file with the Property Management Office prior to work being performed.

Life Safety Plan

A complete overview of all emergency responses and emergency team responsibilities at the property. Tenants should form a safety team and assign duties as outlined in this manual.

Moving Rules & Regulations

All moves must be scheduled with the Property Management Office. Procedures are in place to protect the building and your business.

Tenant Improvement Manual

This TI Manual includes LEED requirements for base building and tenant suite construction.

Tenant Services Manual

This Tenant Services Manual was designed to answer many questions you might have about the property and includes building rules, policies and operating procedures.